Accountability Plan

Our Performance - Mandate and Vision

As Canada’s national public broadcaster, the establishment of metrics to track and assess the perception of our performance is essential to demonstrate our accountability to Canadians. The Mandate and Vision perception survey allows us to monitor how well Canadians believe our services fulfill both the Corporation’s mandate under the 1991 Broadcasting Act and the vision of Strategy 2020. The data are collected via surveys conducted among representative samples of Anglophone and Francophone Canadians.1 

This survey provides us with valuable information on Canadians’ perceptions of CBC/Radio-Canada. Highlights based on the 2017-2018 survey results follow. More detailed results can also be found on our online interactive dashboard.

1 Source: Mission Metrics Survey, 2017-2018, TNS Canada (1,000 Anglophones and 1,000 Francophones per survey). Surveys are conducted in fall and spring each year. Perception results represent the percentage of Canadians who gave CBC/Radio-Canada top marks (i.e. 8, 9 or 10 on a 10-point scale).